"It's location right on the harbour and close to everything."
D from Ireland
read full review
"The best Steak both of us had ever had, cooked to perfection, again the service was good."
KAZANDY61 from United Kingdom
read full review
"The beds were very comfortable with great quality linen."
Kate and Stew from United Kingdom
read full review
Historic hotel on Padstow's medieval harbour serving award-winning St Austell ales
Location
The Old Custom House sits on Padstow's South Quay overlooking the medieval harbour. The town centre is less than five minutes on foot, offering access to local shops and art galleries. The Camel Estuary, a popular spot for water sports, is a short distance from the hotel.
Rooms
Some rooms offer harbour or estuary views. Luxury toiletries are provided in each room. Tea and coffee making facilities and a hairdryer are available in every room.
Dining
The Old Custom House Restaurant uses fresh, local ingredients and offers an extensive menu including vegan and gluten-free options. The traditional bar serves hearty pub food and real ales from the St Austell brewery, which owns the hotel. Award-winning breakfasts are cooked fresh to order each morning.
Pet-Friendly & Family-Friendly
The hotel provides dog-friendly rooms and facilities, including pet bowls and a dedicated doggy station. Children are welcomed with specific kids' meals on the menu and family-friendly room options. An on-site beauty salon offers pampering services for guests.
Entertainment & Activities
Live entertainment is held in the bar on certain evenings. Guests can arrange boat trips and local fishing outings on the Camel Estuary directly from the hotel. Seasonal events and Christmas dining experiences are offered throughout the year.
Highlights
Location: On Padstow's South Quay overlooking the medieval harbour
Dining: Award-winning breakfasts and fresh local seafood
Pets: Dog-friendly rooms and pet bowls
Rooms: Harbour or estuary views and luxury toiletries
Entertainment: Live entertainment and seasonal menus
Activities: Boat trips and water sports on Camel Estuary
Must-do experiences
Savor fresh crab at Rick Stein's Seafood Restaurant by the harbor.
Visit the Padstow Museum to discover local maritime history.
Take a scenic walk along the Camel Trail for stunning views.
Explore the local farmers' market every Saturday for local goodies.
Enjoy a delightful cream tea at the charming Barnaby's Café.
Choose your room category
The Old Custom House features a range of rooms, from doubles and family rooms to suites, each available with breakfast, free cancellation, and special offers
Cosy Double
2 persons
7 m²
1 Double bed
Heating
Shower
room details
Standard Twin
2 persons
16 m²
2 Single beds
Heating
Shower
room details
Signature Double
2 persons
16 m²
1 Double bed
Heating
Shower
room details
Show all rooms
Rates & Room Availability Calendar
See current rates and availability for your chosen dates.
Facilities
The Old Custom House provides amenities designed to make your stay comfortable and memorable
Facilities: Great
8.2/10Review score
General
No smoking on site
No pets allowed
Security
Adults only
Barber shop
Smoke detectors
Fire extinguishers
Key access
Services
Pet amenities available
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Children
Children's menu
Room features
Free Wi-Fi in rooms
Heating
Tea and coffee facilities
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Dryer
Media
Flat-screen TV
CD player
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Where The Old Custom House Is Located
South Quay,, Padstow, PL288BL,
Map view
City landmarks
Historic Site
Prideaux Place Temple
670 m
Landmark
cycle trail
690 m
Store
St Enodoc Golf Club
1.96 km
Beach
St Georges Cove
1.35 km
Church
St Michael's Church
1.87 km
Church
St Enodoc Church
2.2 km
Beach
Rock Beach
1.72 km
Landmark
Sir John Betjeman Walk
2.36 km
Landmark
Daymer Bay
2.16 km
Beach
Hawker's Cove
2.23 km
Beach
Butterhole Beach
2.71 km
Landmark
Porteath Bee Centre
3 km
Landmark
Stepper Point
3.19 km
Bay
Trevone Bay
3.2 km
Bay
Newtrain Bay
3.46 km
Landmark
Whitewater Gallery
3.82 km
Landmark
Polzeath Beach
4.1 km
Park
Camel Creek Adventure Park
5.72 km
Landmark
Harlyn Bay Beach
4.37 km
Landmark
Padstow Maize Maze
4.54 km
Church
St Minver Church
4.86 km
Landmark
St Merryn Steam & Vintage Rally
4.84 km
Landmark
Trevose Head Circular Walk
6.89 km
Nearby
School Hill
Padstow Harbour
350 m
Aquarium
National Lobster Hatchery
20 m
Museum
Padstow Museum
340 m
Padstow Harbour South West Coast Path Walk
Padstow and Stepper Point Walk
450 m
Church
Church of St Petroc
420 m
Museum St. Clifton
Portside Gallery
170 m
Restaurants
Old Custom House Inn Restaurant
10 m
Inn Restaurant South Quay
The Basement
50 m
11 Broad Street
The Harbour Inn
30 m
Strand Street
Cherry Trees Coffee House
110 m
West Quay The Strand
St Petroc's Bistro
100 m
4 New Street
BinTwo
70 m
South Quay
Pucelli's
100 m
The Quay First Floor
Ruby's Bar
80 m
18 Broad Street
Embers Wood Fired Pizza
130 m
16 Market Place
Explore Padstow
Explore Padstow
Top Attractions
Activities
Dining
Entertainment
National Lobster Hatchery
1 minute walking
Lobster conservation and education center offering tours and interactive exhibits for marine enthusiasts.
Padstow Harbour
5 minutes walking
Scenic harbor with shops, galleries, and waterfront views, perfect for a leisurely stroll.
Prideaux Place
8 minutes walking
Historic estate with stunning gardens and guided tours showcasing eighteenth-century architecture.
Padstow Museum
5 minutes walking
Museum displaying Padstow's rich maritime history and cultural heritage through engaging exhibits.
Camel Creek Adventure Park
13 minutes driving
Entertainment park with rides and attractions for families, ideal for thrill-seekers and adventurers.
Padstow and Stepper Point Walk
6 minutes walking
Scenic walking trail along the coast, perfect for nature lovers seeking a peaceful outdoor experience.
The Harbour Inn
1 minute walking
Traditional pub with a cozy atmosphere serving local seafood, famous for hearty dishes and craft ales.
Guest reviews
St Moritz Hotel And Cowshed Spa
Trevose Golf And Country Club
The Idle Rocks
County Arms
Talland Bay Hotel, Looe
Hotel Meudon
Tencreek
Penventon Park Hotel
Merchants Manor Spa
The Land'S End Hotel
Anacapri
The Beach